![]() ![]() Please note that deleting a user or computer will only delete the historical data collected unless you have also uninstalled ActivTrak from the user's computer. If you are over on license count, you will need to either add users to the Do Not Track list or purchase additional licenses.If you are over on data (free accounts only), you will need to free up storage space.You may notice a banner at the top of your account. If these limits are exceeded, data will still be collected, but screenshots and reports will not be viewable until the account is either brought back within the limits or upgraded. Make sure your filters are set properly to a date range when screenshots would have been taken (for example, a working day and not a weekend), and that your selected user, computer, or group has a screenshot alarm turned on.Īccount has exceeded license or data limitĪ free account is limited to 3 licenses and 3GB of data, and a paid account is limited to the number of licenses on its subscription. Sometimes however, there may not be any data to match the filters applied. Under Alarms > Screenshots > History you have the option at the top to filter the screenshots. You will see a screenshot icon next to any alarm that is configured to take screenshots. Alarms are enabled when the button on the far left is blue. To get started, navigate to Alarms > Configuration and try turning on the New Activity Screenshot Alarm that comes with your account. Learn more about Data Privacy Controls here.īy default, screenshots are turned off. When Data Privacy Controls are enabled, the ability to take screenshots or view screens is not available for the account. If you are unable to view Screenshots, there are a variety of reasons why:Īdmins can enable/disable Data Privacy Controls via the Data Privacy toggle on Settings > Access > Role Access. ![]()
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